Infrastructure Manager

Job Description

Exim Bank is seeking an Infrastructure Manager to lead its IT Infrastructure Unit. This pivotal role involves overseeing the bank's entire IT infrastructure, ensuring its alignment with strategic goals, and providing both managerial leadership and technical support to the team. The manager will be responsible for the performance, scalability, and security of IT systems, compliance, and project execution.

Requirements

• Proven experience in leading and managing an IT Infrastructure Unit
• Strong background in overseeing IT infrastructure performance, scalability, and security
• Familiarity with regulatory compliance in banking IT infrastructure
• Experience in planning and executing infrastructure projects, including upgrades and automation
• Ability to provide technical support and guidance to team members
• Knowledge of data center operations (primary and disaster recovery) and data integrity solutions (backup/recovery)
• Experience in establishing and monitoring Service Level Agreements (SLAs) with Managed Service Providers (MSPs)
• Proficiency in budget preparation and management for an IT unit
• Skills in performance reviews, identifying skill gaps, and facilitating professional development
• Ability to coordinate with other IT units and departments for efficient service integration
• Experience with the adoption and integration of cloud technologies, focusing on optimization and cost management

Responsibilities

• Lead and strategically manage the Infrastructure Unit, ensuring alignment with the bank's overall IT strategy
• Develop, implement, and enforce robust policies, procedures, and best practices for infrastructure management
• Oversee and maintain the performance, scalability, and security of the bank's IT infrastructure, ensuring strict compliance with regulatory requirements
• Plan and execute all infrastructure-related projects, such as system upgrades, network expansions, and automation initiatives
• Provide essential technical support to team members, ensuring smooth operations and prompt issue resolution
• Ensure effective operation of the primary data center and the disaster recovery site, maintaining data integrity through efficient backup and recovery solutions
• Confirm that each sub-unit within Infrastructure has a continuity plan to address staff unavailability
• Establish and monitor Service Level Agreements (SLAs) with Managed Service Providers (MSPs) to guarantee optimal service delivery
• Prepare and meticulously manage the unit's budget, balancing cost-efficiency with operational needs
• Conduct regular performance reviews for team members, pinpointing skill gaps and facilitating professional development opportunities
• Coordinate seamlessly with other IT units and bank departments to ensure efficient integration of infrastructure services
• Oversee the successful adoption and integration of cloud technologies, focusing on optimal utilization and cost control