Debt Collection Field Agent

Job Description

Mogo Credit Tanzania, part of Eleving Group, a leading international fintech company, is seeking a Debt Collection Field Agent. The role involves conducting field visits to customers, securing company assets, recovering outstanding debts, verifying customer and guarantor information, providing repayment guidance, and collaborating with internal teams to coordinate recovery efforts. The position allows contributing to building the company’s operations from the ground up in Tanzania.

Requirements

• Diploma or Certificate in Business Administration, Finance, Credit Management, or a related field
• 1–2 years’ experience in field debt collection, credit control, or asset recovery (experience in microfinance or asset financing is an added advantage)
• Strong knowledge of debt collection processes, repossession procedures, and asset tracking
• Excellent negotiation, persuasion, and conflict resolution skills
• Ability to work independently in the field, meet tight deadlines, and manage multiple cases simultaneously
• Good reporting and record-keeping skills with attention to detail
• Familiarity with GPS tracking tools, mobile data collection apps, and basic MS Office tools
• High level of integrity, accountability, and professionalism
• Valid motorcycle riding license (Class A) and ability to travel extensively within assigned regions

Responsibilities

• Conduct early visits to customers in the initial stages of delinquency to encourage timely repayments and build agent–customer rapport
• Respond proactively to early signs of non-payment, asset offlines, or theft cases, taking action to secure company assets and recover debts
• Verify and update customer contact details, guarantor information, and asset location during field visits
• Provide customers with clear repayment options, restructuring opportunities, and guidance to meet obligations
• Collaborate with telesales and back-office debt collection teams to coordinate recovery efforts and share field intelligence
• Prepare timely and accurate visit reports, including customer feedback, repayment commitments, and challenges encountered
• Escalate complex or high-risk cases to the Debt Collection Manager
• Ensure all collection activities comply with company policies, contractual obligations, and regulatory requirements
• Meet and exceed individual recovery targets while maintaining a professional and customer-focused approach