IT Support Officer

Job Description

Mogo Credit Tanzania, part of Eleving Group, a leading international fintech company, is seeking an IT Support Officer. The role involves installing and maintaining IT systems, providing user support and training, managing system administration, monitoring performance, handling assets and licenses, enforcing security and compliance, and proposing technology improvements to align with business needs.

Requirements

• Bachelor’s degree or diploma in Information Technology, Computer Science, or related field
• 2–3 years’ experience in IT support or systems administration
• Strong troubleshooting skills for hardware, software, and networking issues
• Proficiency in Microsoft Office 365, Active Directory, and IT asset management tools
• Good understanding of telephony systems and network configurations
• Strong communication and customer service skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Responsibilities

• Install, configure, and maintain IT systems and infrastructure, including content filtration
• Set up and onboard new users with accounts, access rights, and devices
• Configure and support telephony systems including SIP trunks, MNO connections, and call center systems
• Manage and monitor network equipment, CCTV surveillance systems, and related dashboards
• Provide first-line IT support to resolve technical issues promptly
• Train employees on the effective use of IT tools, systems, and applications
• Offer remote support using tools such as TeamViewer
• Manage user accounts and access rights in Office 365, Active Directory, and Jira
• Conduct regular internal system audits for access privileges, licenses, and usage of shared resources
• Ensure proper deactivation of accounts for terminated staff
• Monitor system performance, uptime, and network security alerts
• Liaise with service providers to ensure optimal system and telephony performance
• Recommend upgrades for bandwidth, licensing, or hardware based on growth and demand
• Maintain up-to-date records of electronic assets using tools such as Asset Tiger
• Track software licenses and ensure timely renewals and compliance
• Maintain documentation of IT configurations, processes, and user guides
• Enforce IT security policies and ensure compliance with relevant regulations
• Perform regular backups and disaster recovery tests
• Detect and mitigate cybersecurity threats
• Research and propose technology improvements and innovations
• Work closely with management to align IT capabilities with evolving business needs