Loan Officer (Branch)

Job Description

Mogo Credit Tanzania, part of Eleving Group, a leading international fintech company, is seeking a Loan Officer (Branch). The role involves client acquisition, assessing loan applications, conducting verifications, presenting loans for approval, guiding clients through the signing process, monitoring portfolios, following up on repayments, and maintaining excellent client relationships.

Requirements

• Diploma or Degree in Business Administration, Finance, Economics, Accounting, or a related field
• Minimum 1 year of experience in sales, credit assessment, or customer service (experience in microfinance, banking, or asset financing is an added advantage)
• Strong understanding of credit principles, loan processes, and risk assessment
• Excellent communication, interpersonal, and customer relationship management skills
• Sales-oriented mindset with the ability to meet and exceed targets
• Proficiency in MS Office tools and ability to work with digital loan management systems
• High level of integrity, responsibility, and confidentiality
• Strong problem-solving and decision-making skills
• Ability to work under pressure in a fast-paced environment
• Fluency in Swahili and English (written and spoken)
• Good understanding of the Tanzanian market and customer needs

Responsibilities

• Identify and recruit potential clients for motorbike, vehicle, or asset financing through branch walk-ins, referrals, and local outreach
• Assess loan applications, conduct client interviews, and collect necessary documentation in line with company credit policies
• Perform on-site verification of clients’ businesses, employment, or assets for accurate credit assessment
• Present loan applications to the credit committee for approval with clear justification based on client profile and repayment ability
• Guide clients through the loan signing process, explaining contract terms, repayment schedules, and obligations
• Monitor assigned loan portfolio to ensure timely repayments and maintain portfolio quality
• Follow up on overdue accounts, initiate collection actions, and coordinate with the collections team when necessary
• Maintain excellent client relationships to promote loyalty, repeat business, and referrals
• Prepare and submit daily, weekly, and monthly performance reports to the Branch Manager
• Ensure compliance with internal policies, procedures, and regulatory requirements